Services >> Order Management

Russell Named Top 20 - 2013
2013 - The Atlanta Business Chronicle names Russell Ventures one of the Top 20 Furniture Dealers in Atlanta based on overall sales volume.
read more

Russell Named Top 20 - 2012
2012 - The Atlanta Business Chronicle names Russell Ventures one of the Top 20 Furniture Dealers in Atlanta based on overall sales volume.
read more

Russell Named Top 20 - 2011
2011 - The Atlanta Business Chronicle names Russell Ventures one of the Top 20 Furniture Dealers in Atlanta based on overall sales volume.
read more

Russell Celebrates 25th Anniversary
Russell Ventures, Inc. - Local Commercial Furniture Dealer Celebrates 25th Anniversary - Acworth, GA October 21, 2010
read more

Russell named Top 20
2010 – The Atlanta Business Chronicle names Russell Ventures one of the Top 20 Furniture Dealers in Atlanta based on overall sales volume.
read more

Outstanding Dealer Award
2009 – Global Industries recognizes Russell Ventures with Outstanding Dealer Award for another consecutive year since 2004 based on overall sales volume.
read more

#1 Dealer Recognition
2009 – Russell Ventures is recognized at #1 Indiana Furniture Dealer Nationwide since 2001.
read more

Order Management

Placing an Order
All orders must be placed in writing either by Purchase Order, signed Russell Ventures Estimate Form or Emailed Quotes that can be either faxed to us at 678-574-9808 or emailed to sales@russellventures.com. All orders should include the following information: billing & shipping address, contact name and phone number for installation scheduling, proposed install date, tax exempt for non-taxable entities and all finishes and fabrics for products ordered. If an in-complete order is received you will be notified within 24 hours that your order is on ‘hold’ pending completion of information.

Credit Line
New Customers who wish to open a line of Credit should complete the following credit application and return to our accounting department at receiveables@russellventures.com for approval. PDF Link to Credit Application

Credit Card Payment
We accept MasterCard and Visa credit card payments on most orders that do not require a Purchase Order. If you prefer to process your transaction on a credit card or Corporate Purchasing Card please notify your salesperson prior to their completion of your project quote. You will be required to complete the attached credit card processing form, sign and return to your salesperson. PDF Link to Credit Card Approval Form

Change Orders
The potential for Change orders or cancellations on Purchase Orders can always occur. We will put forth all efforts to manage these requests directly with the manufacturer. If the order is already in production changes or cancellations may not be approved by the manufacturer.

Returns
Merchandise will not be accepted for return without an RGA (Returned Goods Authorization) from the factory. RGA’s are typically approved under any the following circumstances: manufacturing defects, order processing error, shipping error, duplicated shipments. If the reason for return is other than noted above generally the manufacturer will assess a re-stocking fee based on a percentage which typically can be from 25-35% depending on the manufacturer plus freight costs to return product. If approval is granted for return, product must be in new, unused condition and in the manufacturer’s packaging. Custom orders will not be considered for return.

Warranty Claims
All products are covered under the standard Manufacturer’s Warranty. All warranty claims must be made in writing on the following form with appropriate documentation and digital photos when possible. Our customer service staff will expedite all warranty claims on your behalf directly with the manufacturer. If additional information is required, or further inspection of product is needed you will be notified within 48 hours. Complete and return the Damage or Warranty Claim Form to our customer service department at sales@russellventures.com. PDF Link to Form

Damage or Shortage Claims
Merchandise that is installed by Russell Ventures that appears to have damage or shortages should be reported at time of delivery by notation on delivery ticket. An inspection will be performed to determine whether damage was due to mishandling of product, factory defect or if it was concealed damage at time of shipment.

Any product with damage or shortages that drop ships to your facility must be noted on the Bill of Lading at time of receipt from the carrier. All freight claims for damage must be made with 15 days of receipt of order. Russell Ventures will facilitate and process all freight claims with the carrier and manufacturer on your behalf. However, all documentation must be submitted within 15 days of receipt Russell Ventures. PDF Link to Form